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	Information Packages
	Thursday April 15, 2004 Dear Airline Professional, I want to personally welcome you to this series of Information Packages for the airline industry. As a key contributor to the profitability of your company, you are aware of the role Passenger Lounges play in keeping your customers loyal. The service you offer your customers is valuable to them, yet very expensive to provide as you well know. Considering the valuable service you provide, do you know the passengers by name, how often they visit, how long they stay and who are their guests? Do you have concerns about misuse of the facility? Do you wish you could produce a verifiable invoice to your partners on the first day of the month? If any of this sounds familiar, I invite you to read the Information Packages we have prepared. Our company, Information Engineering Group (IEG), has been working with airlines around the world to create technologies that help them manage customer lounges more effectively. Just as importantly, our solutions can improve the quality of the services even further whilst strengthening the loyalty of your customers to your airline. Reduced costs and improved service, a very attractive combination, wouldn’t you agree? There are many business improvements that we have achieved successfully in customer lounges with other airlines. You may be interested in taking a look at what IEG’s technologies will do for your airline. We have prepared an Information Package on each business improvement, which we’ll be sending to you each month. Here are some of the features that we’re most excited about.
	2004 April 1 Driving Cost Out Of Your Lounges May 2 Increasing Lounge Profitability June 3 Eliminating Fraudulent Access July 4 Security Screening August 5 Recognizing Valued Customers And Guests September 6 Improved Cash Flow With Enhanced Billing October 7 Lounge Hours Of Operation – Longer With Fewer Staff November 8 Financial Analysis – The Business Case For Value December 9 Lounge Growth Planning 2005 January 10 Building Your Own Solution vs. IEG Technologies February 11 IEG FrontOffice Touch-Point eCRM™ for Airlines
	“Driving Cost out Of Your Lounges” - the first of our information packages - follows this introductory note. We think you’ll find it interesting and thought provoking. I invite you to review the material, and I encourage you to let us show you how we can positively impact your bottom line. There’s a quick form at the very end where you can select the order you wish to receive subsequent Information Packages from us. You can also call me personally at any time to find out more about IEG’s technologies. Please make a note in your agenda that we’ll be at the IATA Info Management Conference 2004 in Athens, Greece. Come by the IEG stand and say hello! Sincerely, Michael Di Corpo President IEG – Information Engineering Group Montréal, Canada +1-514-871-4910 Extension 13
	You can change the way you receive Information Packages at the IEG web site for AIMS Technology where you are already pre-registered. There you will find options to: Get additional information about any topic Choose to receive the Information Packages in an order that suits your needs Propose a new topic Redirect the Information Packages to a colleague in your company Change the mailing option from e-mail to postal mail to Fax Request for a demo or a 30-day Evaluation Remove yourself from future mailings.
	News Archives
	September 2002 : AIMS is rendered more flexible by handling an unlimited number of carriers and permitted cards September, 2002: Red-Light module is being completed. Expected delivery October 15, 2002 September 1, 2002: IEG makes available the Chinese version July 2002: The city of Grande Prairie selects COPS for its Road Safety System June 2002: COPS is compatible with SODI 105 following two successful installations. SODI to evaluate COPS LITE within its product delivery May 2002: SAS brings the lounge in Helsinki, Finland on-line March 2002: AIMS delivers module to handle pay guest February 2002: AIMS delivers Security Alert module to advise clients of passengers with disruptive behavior November 19, 1999 - The Information Engineering Group (IEG) is pleased to announce that a new multilingual version of the Road Safety Management Solution - COPS 2000 (SITI 2000) is being successfully deployed at the Préfecture de Police de Paris. The new version integrates the functionality of the OCR (Optical Character Recognition) module that permits high-resolution image processing that is critical for reading sensitive traffic infraction data. Our Client has expressed a great satisfaction of the solution regarding its processing power, stability, and accuracy of processed data. August 31, 1999 - The Information Engineering Group (IEG) participate with Air Canada in the inaugural ceremony of its new Maple Leaf Lounge at Charles De Gaulle Airport in Paris... August 30, 1999 - IEG announces new imaging solution in Road Safety Systems...