IEG - Innovative Customer Relationship Management and Partner Relationship Solutions

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		• What is C.R.M. • Why IEG's CRM Solutions? • What IEG Offers • Benefits • A.I.M.S. • Pegasus Plus • Dir-E-Access


Innovative customer relationship management and partner relationship solutions.


		• Overview • Benefits • Downloadable Files • News Release • Request a Demo • Call now for Answers
Front Office CRM solution that anticipates and meets passenger needs in real time at point of contact by providing essential customer knowledge and preference information to service providers. The A.I.M.S. solution will give you the flexibility to consolidate your isolated lounges into a focused group with improved reporting, communication and information sharing.



	• Overview • Benefits • Downloadable Files • News Release • Request a Demo • Call now for Answers
Customer focused solution permits you to build a relationship with your most cherished customers. With our "sign up now" option, on our kiosks, setup in your airport lounges, your members have ready access to their profiles, account statements, partner contacts, local and destination information, promotions, graphic reward, email messaging, to name a few.



	• Overview • Benefits • Downloadable Files • News Release • Request a Demo • Call now for Answers
IEG's customer focused solution providing customers and partners visiting your facilities with fast access to corporate directory information and streamline guest admittance. This high-tech system eliminates the need for a paper-listing directory pinned to the entrance walls or the need for an individual at the reception, whilst maintaining the highest level of security in your building.


What is C.R.M. ?
Customer Relationship Management is a business strategy aimed at anticipating, understanding, and responding to the needs of an enterprise's current and potential customers. It helps you address your fundamental business and process management challenges and then enable those improvement programs with new technology. CRM works strategically with your IT organization to ensure it's operating at maximum effectiveness and efficiency in delivering services to the organization.

Why IEG's C.R.M. Solution?
Our CRM objective is to help companies to construct better relationships with their customers through a simple, flexible and adaptable solution. Automation of Points Of Contact The enterprises that do not set up a flexible, evaluative and integrated point of contact system architecture will not be in a position to compete as effectively and may inevitably lose their hold on a CRM market share. Better knowledge of the Customer CRM permits the retrieval of information on each interaction with each customer. Customer Satisfaction CRM allows to pull information on each interactions with Customers. CRM Creates And Maintains Your Customers Loyalty Reaching new customers represents a high cost of 40% in comparison with a customer loyalty program used with your existing customers. A recent study shows that an increase of just 5% in loyalty from your customers, results in an exponential growth in your profits! Why Automate Your Points Of Contact? A complete and integrated vision of your Customers. Obtain maximum information about your interaction with your Customers at every point of contact. Identification of your Customers and future profit prospects. Know your Customer better. Improve relationships with each Customer. A marketing campaign is coordinated and controlled more efficiently.

What IEG Offers...
Superior CRM solutions to the competition World-wide cover An improvement in the competence of your personnel Certified and approved technology Global Solutions: IEG covers 100% of your points of Customer contacts Guaranteed Applications: IEG CRM solutions are flexible, adaptable to your current and future system. Improve your Return On Investment: Our CRM solutions are built for high performance, and integration costs are low. Offer World-Wide Coverage: Our Customers appreciate flexibility of our solutions, efficiency of our technical support, and our response time.


Benefits
1. Increase your ROI (Return On Investment) Improve your employees' productivity. Improve Customer's satisfaction and loyalty by offering value-added products. Integrate your touch-points by increasing the effectiveness of your marketing campaign (initiatives). 2. Cost Reduction Automate each point of contact. Integrate your existing systems and databases. Maximize your existing investments with an open architecture allowing you to add rapidly new channels. 3. Improve Customer experience Automation of important transactions. Personalized Customer Service Optimized Customer service and interaction Know better your more profitable Customers and Prospects.