• Boost profits by increasing new custom
• Increase customer loyalty with bonus air-miles for members
• Automate capturing of vital information on high-valued customers, i.e. with membership and personal accounts
  
  

Improve Customer Service

• Ensure consistent information across all touch points
• Add value to your customer service programs, customers will be able to access valuable information about their destination cities or countries
• Facilitate your customers in their travel planning
• Entertain and educate your customers whilst they are waiting
• Entice your customers to use touch-points by allowing them to redeem collected points for any travel destination at any time
  
  

• Improve direct-marketing without any added administration costs
• Ensure consistent information across all Touch Points
• Maximize viewing potential of the market by utilizing the availability of a captive audience
• Differentiate your airline from the competition by making this extra service available to everyone
• Gain control of the market by knowing more about your customers
• Members can complete travel experience surveys providing instant feedback on customer preferences
  
  

Cross Selling

• Enhance cross-selling by choosing the information available to your customers
• Improve partnership visibility and management
• Easily make any changes to partner agreements clear and visible
  
  

• Ensure increased added value to your reward loyalty programs, for example, extra information available to members
• Consistent information across all Touch Points
• Up to date information at your customers fingertips
• Possibility of extra services, such as email messaging and printing
  
  

Bonus Membership

• Your members will log in with their unique username and password
• Members can access and update details for their own account information
• Gain bonus air-miles and other special deals and promotions
• Access information on locations and promotional packages
• Redeem accumulated points for any destination at any time
  
  

• Travel experience surveys may be incorporated into touch point kiosks and completed by the members, providing marketing and customer service departments with important feedback on customer likes, dislikes, preferences and travel tendencies
• City maps, time zones, currency exchange rates, and information on locations and things to do can be displayed
• A world map can be displayed showing where a member can use his/her air-mile points
• Partners information can be presented including special offers
  
  

Members

• Can access and modify their existing profile, whilst waiting in lounge areas or at other strategic touch point locations
• Have access to information on recent and future events for a variety of destinations
• Will be able to obtain information on promotional packages and partner services
• Will be able to redeem their air-mile points for any destination at any time
  
  

Non-Members

• Can enroll for free and become a member
• Have access to general information, but may not enter the members site
• Will be able to consult city maps, time zones, currency exchange rates and other tourist information