• By partner relationship management
• Gain control in knowing who your most profitable customers are
• Boost your profits by increasing customer loyalty
• Rapid deployment turn around results in a substantial reduction in implementation costs
  
  

Cost Reduction

• Automate passenger and guest tracking in your lounge
• Facilitate better resource allocation in your lounges
• Make logistics planning more effective
• Open new lounges while keeping manpower costs in check
  
  

Customer Security Screening

• Intelligent security system
• Built in "trouble passenger" alert
  
  

• 'Free up' your agents valuable time, to ensure a superior service
• More personal time in greeting the customer
• Replace paper-based tracking procedures and time consuming administration
• Improve accuracy of data capture at point of customer contact
• Staff allocation can be justified by and aligned with lounge traffic
• Professionalism, image of carrier is preserved and enhanced
• Improve customer service during cutbacks, whilst insulating the customer from these cutbacks
• Improve your application of policy (particularly guest policies, new partners and current cards)
• Improve communication between lounges and corporate office
• Encourage work gratification and team morale
  
  

Partnership Collaboration

• Improve partnership collaboration and visibility to increase added-value to your reward loyalty programs
• Improve accuracy and timeliness of billing details
• Reduce effort and expedites of partner billing
• Enable electronic reconciliation
• Eliminate problems and issues associated with billing
• Eliminate invoice tracking through partner settlement
  
  

Integrated on-line application training

• Self-training with e-Learning
• Efficient, easy to use touch-screen interface designed to increase the lounge agents performance
  
  

• Detail customer traffic in real-time
• Capture visitor information
• Have the ability to analyze customer behavior and patterns
• Immediately know your customers' preferences to anticipate what they need and when they need it
  

Direct Marketing

• Easily make changes to partner agreements, images and reporting formulas
• Differentiate your service from the competition
• Gain control in knowing who your most profitable customers are
  

Cross Selling

• Encourage your members to use your partner services
  

• Ready availability of consistent information across all touch points
• Personalize and align your lounge services so customers know you have what they want, when they want
• Seamlessly stay connected with customers via all touch points throughout your terminals
  
  

Anticipated preferences and needs

• Ready availability of consistent information across all touch points
• Add value to your customer service programs and initiatives
  
  

Secure Environment

• Passenger screening can identify any "trouble passengers", thereby providing a secure environment
  

• Identify membership, flight number and travel class information
• Magnetic card swipe technology, electronically record customers entering into your VIP lounges
• Visually automate passenger and guest access to your lounge
• Streamline partner billing, reconciliation and settlement of accounts
• Generate reports for your passenger travel lounge usage statistics
• Seamlessly transfer customer-marketing data to corporate legacy systems
• Security "trouble passenger" alert system
  
  

Customer

• Allow customer self-registration and self-admittance
• Touch-screen with optional card swipe or smart card input
• Secure environment